Best Care EAP offers a comprehensive and innovative array of Employee Assistance, Work/Life, Wellness and online services that will boost your employees’ productivity, morale and retention and support your organization’s mission and values. Services can be tailored to meet the needs of your company.

    Employee Assistance:

• Professional Counseling and Consultation:  Licensed professional counselors, who specialize in the unique profession of employee assistance, deliver assessment and solution-focused assistance in safe, private, comfortable offices, over the phone or via a secure Web site.
• 24-Hour Telephone Response: Professional counselors are available to provide live, immediate telephone crisis counseling 24/7/365.
• Multilingual interpreter services and TDD
• Dependent Coverage:  EAP services extend to include an employee’s dependent family members.
• 88% Resolution Rate:  88% of all clients accessing Best Care EAP counseling services are able to resolve their issues within the short-term EAP counseling – without referral to more expensive, long-term insurance covered benefits.
• National Provider Network:  Best Care EAP has developed and owns its network of over 3,500 providers across the country. Professional counselors are available for employees and their dependents throughout the United States, Canada and the United Kingdom.
• Guaranteed Confidentiality:  The cornerstone of Best Care EAP's  success is confidentiality. Privacy standards at Best Care EAP exceed those set by HIPPA. Employers, insurance carriers or other entities have no access to EAP records
• EAP Promotion:  In order to experience the maximum value of the EAP, Best Care EAP offers a variety of educational and promotional materials including brochures, wallet cards, magnets, posters, wellness and workplace success articles, e-mail announcements, paycheck enclosures, EAP Orientation and Supervisory Training (onsite, Web-based or DVD).
• Management Referrals:  Best Care EAP provides on and offsite assistance with management referrals, difficult employees, workplace conflicts, return-to-work conferences and more.
• Emergency Intervention and Critical Incident Stress Management (CISM): Timely onsite consultation and intervention is available in the event of an emergency including critical incident stress management (CISM) defusing and debriefing and other crisis response needs.
• Quarterly and Annual Utilization Reports: Comprehensive and user-friendly utilization and activity reports are available on a quarterly and annual basis. The confidential customized reports show number of cases, presenting issues, employee demographics, onsite services and satisfaction questionnaire results.
• Ongoing Account Management:  Each account is managed individually to ensure goals are met. Utilization patterns are reviewed on a regular basis including program promotion or any changes within your organization with which Best Care EAP may provide assistance. Ongoing communication is essential to a successful program.

Training:  
Best Care EAP can assist your organization in improving individual, group and organizational performance. A full menu of program topics is available, as well as customized training opportunities. Professional consultants are available to train your employees and managers in areas that improve relationships, wellness, overall performance and other emerging workplace issues. Topics include, but are not limited to:

• Stress Management
• Change Management
• Motivation and Positive Attitude
• Sexual Harassment Awareness
• Substance Abuse Awareness
• Team Building
• Communication Skills
• Customer Service
• Employee Engagement
• Successful Workplace Relationships
• Conflict Resolution

Organizational Development: 
Best Care EAP can help employers solve problems, manage change and increase productivity and profits. Best Care EAP offers developmental tools, resources and interventions for your entire organization, or for selected individuals and teams. Masters level consultants are available to assess your needs and recommend possible solutions that fit your business, budget, company culture and timeline.

A Best Care EAP Consultant will work with you to develop a customized plan for eliminating barriers to improved performance. Organizational Development tools and interventions may include:

• Problem Identification
• Goal Setting and/or Clarification
• Strategic Planning
• Management Consultation
• Executive, Management or Employee Coaching
• Team Conflict Interventions
• Behavioral Assessments
• Individual Counseling
• Management and Employee Training

Performance Coaching
Business leaders are no longer being defined by their IQ or even their technical skills. It is their emotional intelligence skills that make the difference. Coaching is a one-on-one learning experience where a motivated learner works with a knowledgeable coach to identify, plan, practice and acquire specific competencies, or achieve specific goals. These competencies are critical success factors in your specific business. As holders of advanced degrees in human behavior, Best Care EAP Coaches are uniquely qualified to provide Performance Coaching to members of your executive and/or management team.

Legal and Financial Service
With Best Care EAP's Legal and Financial services, the solution is only a phone call away. Sixty-seven percent of plan members resolve their legal issues during their free initial consultation. If a matter is more involved, plan members receive a preferred rate reduction of 25% from the attorney's hourly rate. For those seeking financial assistance, a broad range of financial professionals, advice and eduction is available. Additionally, a comprehensive Web site providing access to educational topics, legal forms and a variety of financial calculators is only a click away.

Dependent Care Information and Referral Service
This confidential and easily accessible service provides immediate assistance for dependent care issues and offers employees and their dependent family members:

·      Individual case management by a master’s level dependent care counselor.

·      A listing of area providers that meet the client’s dependent care needs.

·      Tips on selecting the best provider for the client’s dependent(s), including suggested interview questions and information on conducting background checks.

·      Comprehensive educational materials that explain care options, the evaluation process and other important topics.

ID Theft Protection and Response
Whether an employee is seeking preventative measures or is the victim of ID Theft, help is just a phone call away.

• Provides members with a free 60-minute consultation with a Fraud Resolution Specialist, and conducts eight emergency response activities.
• Assists members in restoring their identity and good credit.
• Provides members with a free “ID Theft Emergency Response Kit.”
• Administers the costly steps to dispute fraudulent debts as a result of ID theft.
• Monitors the Fraud Resolution progress.

My Secure Advantage™ (MSA) (Employee or Employer paid options available)
Whether its credit, debt, divorce, an inability to save, living paycheck to paycheck or just not making the most of their options in your retirement program, MSA can provide an answer and more importantly, a solution. This benefit is the ultimate in financial wellness providing members with unlimited financial coaching, comprehensive identity theft protection and legal services.

Our Guarantee:
As employees more frequently turn to their employers for assistance, MSA is positioned to help employers deal with the increasing financial problems of their workforce; and we help Payroll and Human Resources with garnishments, explanations of 125 Plans, 401(k), H.S.A. and other employer-sponsored programs.  

MSA ID Theft Protect (Employee or Employer paid options available)
Through MSA ID Protect, employees will be protected by having a Credit Monitoring watch program and access to an ID Theft specialist to help restore and protect their identity should they become victims, as well as, $25,000 of expense reimbursement to offset lost wages, legal fees and other related expenses for ID theft.